The only clinic in Canada to offer a "Results Guaranteed Policy"

Payment Terms

• By signing this agreement, the client authorizes The Clinic to charge the agreed payment method.
• Payments must be made in full or per agreed installments.
• Non-payment or declined payments may result in suspension or cancellation of services, with additional fees applied.

General Terms

• Future Purchases: The terms of this agreement shall apply to all future purchases and treatments made by the client with the Clinic, unless otherwise amended in writing.
• Governing Law: This agreement shall be governed by and interpreted in accordance with the laws of the Province of Ontario.
• Entire Agreement: This document, including Schedules A-E, constitutes the entire agreement between the parties and supersedes any prior understandings or representations.
• Amendments: Any modifications to this agreement must be made in writing and signed by both parties.
• Force Majeure: “Clinic” shall not be held liable for any delay or failure to perform due to causes beyond its reasonable control, including equipment malfunction, staff unavailability, or government restrictions.
• Limitation of Liability: “Clinic” liability shall not exceed the total amount paid by the client for the specific treatment package.
• Dispute Resolution: Any disputes arising out of this agreement shall first be addressed through good faith negotiation. If unresolved, they shall be subject to binding arbitration in Toronto, Ontario.
• Severability: If any provision of this agreement is found invalid, the remaining provisions shall remain in full force and effect.

Schedule A – Cancellation Policy

• Accepted Cancellation Date: The client may cancel within 10 days of purchase if a medical condition contraindicates treatment, provided the treatment has not started.
• Clinic may request a doctor’s note to confirm the contraindication.
• After Treatment Begins: Any sessions completed are charged at the original non-discounted value. Refunds are calculated as paid amount minus value of sessions used.
• Service Cancellations: $250 + tax will be charged for any cancellation.
• No refunds will be issued after the Accepted Cancellation Date.
• If treatment package is financed through a third-party, an additional fee of 12% of the total package value applies to the cancellation fee.
• Packages may be transferred to another client due to medical conditions.

Restrictions and Fine Print:

1. The Clinic reserves the right to request valid identification and limit free treatment requests if results have been achieved. *Refunds may take up to 31 days for assessment.
2. Please email your designated clinic to initiate any cancellation request.
3. This purchase agreement governs the current purchase and shall apply to all future purchases made with Canada MedLaser.
4. Any false statements/advertisements or posts on Social Media or other media outlets which involve Canada MedLaser or businesses associated with Canada MedLaser may result in repercussions.
5. All products are final sale.

Schedule B – Results Guarantee Policy

• Eligibility: Only applicable to clients who purchase a Results Guarantee Treatment Package.
• Laser Hair Removal: Minimum 70% hair reduction guaranteed within 18 months, provided no interfering hormonal issues or medications are present.
• Follow-up Treatments: Additional treatments are available 30-60 days after the last session, unless otherwise instructed.
• Requirements: All appointments must be attended as scheduled, before/after photos taken, pre/post-care instructions followed, and Treatments must be performed according to technician recommendations.
• Exclusions: Melasma, rosacea, hair restoration, facial/neck hair removal, cosmetic injections, and body contouring are excluded.
• All skin rejuvenation/wrinkle reduction/skin treatments must be accompanied with at-home use of minimum 2 Skin Care Products suggested by your skin therapist as instructed. You may not achieve the full results, but you can still expect to see significant improvement.
• Voiding Guarantee: Occurs if treatments are altered, transferred, or if the client fails to follow recommended schedules or discloses hormonal conditions.

Schedule C – No-Show Policy

• Minimum 24 hours’ notice is required for cancellations or rescheduling.
• Two no-shows result in the loss of one session.
• Arriving more than 15 minutes late is considered a no-show.
• Repeated no-shows may void the Results Guarantee.

Schedule D – Patient Transfer Policy

• Eligibility: Transfers are allowed under specific circumstances (e.g., permanent relocation ≥25 km).
• Requests must be submitted in writing with supporting documentation and are subject to management approval.
• A $250 + tax administrative fee will apply.
• Results Guarantee is void upon transfer.
• Treatment continuity, staff, and equipment availability are not guaranteed post-transfer.
• Refund requests will not be granted for approved or denied clinic transfers.

Non-Cancellation Policy

No refunds or cancellations will be issued for any reason, including but not limited to changes in personal circumstances, scheduling conflicts, or dissatisfaction with services already rendered.

Final-Acknowledgement

I have read, understand, and agree to all terms in this Agreement, including Schedules A-E and General Terms.